My car has never been cleaned better, I have unlimited service. Therefore $44 a month and I get it washed whenever. I love them! Keep up good work "smooth sailing"
The location is ideal, I always bring my car here for detail. First time I brought the car here they didn't turn the lights off so the battery died. The second time my cup riser in the cup holder was missing. Both times they didn't compensate for the inconvenience.
This is the best car wash. The employees are very energetic and thorough. They vacuum the inside of the car. Then it goes through the wash area. Then another group cleans the tires, cleans the inside windows and windshields, and wipes the car dry. They are quick yet thorough. The car sparkles inside and out and smells fresh and clean when you get back in. They have a monthly plan where they charge your credit card monthly and you can go every day if you want. The more you go, the more you save. You only have to go about three times a month to be saving money.
To me, this place is really unreliable and they can't do their job.
Things get worse. They called around 3:06 PM to let me know it was done. Wow, it only took 2 hours. Great! I got there around 5 PM. It was shiny and looking good from a distance. I got closer and the first thing I noticed was my front license plate was bent and missing a screw. Someone put in a piece of electrical cable instead. I told the receptionist who then told the general manager. While he was getting someone to fix the issue, I looked around inside and outside of the car. I opened the glove compartment, there still were leaf debris that I saw earlier when I was taking things out of it before I dropped my car off. Looked around more. Found pile of leaf debris between the hood and the windshield. I just couldn't believe they called to say the job was done! Inside of the car, I spotted some white stuff on all the seat belt buckles. I guess someone sprayed to clean them, but forgot to. I was really mad at that point. The general manager was saying that he should have inspected and it was not acceptable. Well...did ANYONE bother to inspect it before calling me?? I ended up staying there for another 30 minutes just to watch them clean. He did offer me a full detailing on my other vehicle for a compensation, which I declined. It's a great offer, but it doesn't change the fact that they didn't do their job properly.
Everything else was fine. The vacuum job seemed a little hasted, and definitely coulld have been done better. It took about 30 seconds. Maybe spend a minute, at least when it's not busy?
I will NEVER go back to this place!
They should have the customers pay ONLY AFTER the job is properly done and inspected, not up front.
I've been to this place a few times to get basic exterior wash. I guess it's a good place to get the basic things done. I decided to get a full exterior and interior detailing over the weekend at this location. They want you to make an appointment, so I called and made one, only to find out that I had to be in line with all the other customers to get exterior wash and vacuum done first. My appointment was 11:30 AM, but by the time I got out of there, it was around 12:30 PM. Now, I'm thinking, if I have to spend $200 for a full detailing, why can't I just drop my car off and pick it up whenever it's done??
At home, I inspected the inside a little more only to find more white spray stuff here and there. I cannot believe I spent $200 for this! How can they miss all these spots when they are all visible??!!
Flagship Carwash Center is a US Car Wash based in Vienna, Virginia. Flagship Carwash Center is located at 540 Maple Ave W, Vienna, VA 22180, USA.
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